WAL MS Support
🧾 Does Windows Server Standard Edition Come with Support?
✅ Included with Standard Edition (No Software Assurance)
| Type | Included? | Notes |
|---|---|---|
| Installation media | ✅ Yes | ISO file or DVD depending on vendor |
| Product key | ✅ Yes | Retail or OEM activation key |
| Activation support | ✅ Yes | If activation fails, Microsoft may help via phone/chat |
| Security updates | ✅ Yes | Included for the full support lifecycle (Mainstream + Extended) |
| Technical support | ❌ No | Microsoft does not provide free break/fix or configuration help |
| New version upgrades | ❌ No | You do not get 2028 or 2030 upgrades without Software Assurance |
| Disaster recovery/Hybrid rights | ❌ No | Only available with Software Assurance |
🧩 To Get Full Support…
You need to either:
- Buy the license with Software Assurance (SA)
- Includes:
- New version rights
- Failover and hybrid rights
- Microsoft support access
- Purchase a separate Microsoft support plan
- Options include:
- Premier Support
- Unified Support
- Pay-per-incident tech support
- Use your Microsoft reseller/partner
- Some resellers offer limited support if you buy through them
✅ Summary Comparison
| Edition | Comes with Support? | Upgrade Rights? | Best For |
|---|---|---|---|
| Standard (Retail/OEM) | ❌ Basic only (activation/help docs) | ❌ No | Small businesses, fixed environments |
| Standard + SA (Volume) | ✅ Yes (limited support + upgrades) | ✅ Yes | Hybrid, DR, long-term scale planning |